Dear Customer,

We are all experiencing unprecedented times in our industry. I am pretty sure that nobody was prepared for the impact that Covid has placed on us all, both professionally and in our own private lives. As I write there is news that a vaccine may not be far away which is very welcome but will still be some way off. Hopefully, everyone can remain safe or have little impact from this virus.

Our staff and operational depots have remained open throughout and are all working to strict Covid regulations. We are trying to ensure the safety of all visitors and our own staff whilst maintaining our full operational status. Any customers wishing to collect or return equipment are required to follow our onsite instructions.

Likewise, our salesforce is complying with all customer instructions on sites or offices. Our own instructions are for our staff is to maintain full Covid protection and follow full sanitization protocols to maintain our customers' safety. Where personal representation is not possible, we are fully equipped with video calling, video product toolbox training, telephone conferencing or good old-fashioned email contact.

Onsite plant examinations, site surveys and transport actions will all be carried out in accordance with your site’s strict instructions.

Throughout this year we have had to adjust our working, like most of our customers, to make allowances for current Covid restrictions. These restrictions have not impacted on our readiness to supply for both equipment and services from all our operational depots. Although we have had a few staff reductions, mainly in our sales force, we are still capable of responding to all nationwide requests within 24 hours.

Planning for 2021 has still progressed throughout this year. Brexit is not expected to impact Marwood Group Ltd, where our supply chain and own ‘in house’ manufacturing has already been future-proofed away from the possibility of a ‘no EU deal’. All other recommended changes have already been implemented in anticipation of our exit. Hopefully, Brexit will not be too painful for our customers and any changes have little impact on our chosen markets.

For our product base, we are working hard at improving our sustainability with some changes to our timber products becoming more prevalent throughout the coming year. Sourcing new alternative sustainable materials and farmed timber to replace the more traditional tropical hard woods.

Recycling of our own plastic manufactured products, available for both hire and sale, has become a priority. Rules regarding plastic disposal are becoming stricter and landfill is not the answer. We have identified this as a major change required in our industry, where we are working towards offering our customers the avenue to recycle unwanted Marwood Group Ltd supplied plastic products. We will be forwarding further information in the new year with how we can assist our customers.

Throughout the end of 2019 and into 2020 we have been investing in our plastics factory, Europalite, to modernise our manufacturing processes. Our new rotomoulding machines have greater energy efficiency whilst increasing our capacity to manufacture our range of separators, barriers and general building products. We are currently working on improved barriers for site & pedestrian safety. Also, how best to use recycled materials in these products rather than the industry norm of virgin plastics.

We are also launching a new website and brochure to showcase our full hire and sales product range. The website will give a better customer experience whilst maintaining a very quick and easy to navigate site. Enhanced capability for information requests, downloads and helpful videos should make this a very useable tool for the future.

Although this year has been extremely tough for all of us. I hope that Marwood Group Ltd have been able to help you all with your ongoing projects, emergency enquiries, site surveys and the right product recommendations. Our staff work and train hard to ensure that our customers get the right service that you deserve nationwide.

I would personally like to thank everyone for their support this year. 

Yours Sincerely

JEFF Gold, 

Sales Director

MARWOOD gROUP lTD

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